Iliana G Stc
map-marker Greeley, Colorado

Shipping error

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I ordered 3-4 items. Didnt get delivered until 5 months later tried to check in with you guys and never got a response. When I got my package I didnt even get everything I ordered and never got my money back.
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Loss:
$15

Preferred solution: Deliver product or service ordered

User's recommendation: Donโ€™t buy here.

Iliana G Stc

Shipping error

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I didnt get my order until about 5 months after it was ordered. Tried to get in contact with colorpop and never got a response.
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Loss:
$15
Pros:
  • Great variety
Cons:
  • No support or updates
  • Slow shipment
  • Slow shipments

Preferred solution: Deliver product or service ordered

User's recommendation: Donโ€™t order.

Marilyn F Xwv

This company sucks. They deliver broken merchandise and then refuse to give you a refund. Let the buyers beware. Colorpop is a scam.

Broken merchandise. No customer service and company will not refund for any reason. They not a reputable company and I wish I had never ordered from them. If you are wise you will not use this company. It is all a scam.
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Loss:
$9
Cons:
  • Customer service is horrible
  • Slow shipment
  • No refunds exchanges no telephone

Preferred solution: Refund on damaged item.

User's recommendation: Do not buy anything from Colorpop

Anonymous
map-marker Canon City, Colorado

You took money off my credit card and I want it back I didn't order from you I never received an order either

You charged me on my credit card and I didn't order anything and I didn't receive anything from you I want the money put back on my card
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Anonymous
map-marker Lochwinnoch, Scotland

Order not received

I have placed an order with yourselves a i am still waiting to receive it i am annoyed i have no information about were or when it is comming unfortunately if i do not receive my order in the next few days i will be cancelling a expect a full refund a have know choice but to leave a negative reveiw
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Affan Jco
map-marker Greenwood Village, Colorado

Havenโ€™t received my order

I eanHavent received my order my number is +166******** you have have no way to talk to a live person this is ridiculous man
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Pros:
  • Good value
Cons:
  • Did not receive what i ordered

User's recommendation: I want my money back or order

Kerri S Lvi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Absolutely Horrible Customer Service

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ColourPop Cosmetics - Absolutely Horrible Customer Service
I ordered quite a few items and did not receive my 2 eyeshadow pallettes that totaled approx $30- I reached out via the portal two separate times on 2 separate occasions (there is no phone number) I finally received a reply stating that I need to take pictures of the products that I received and the packing slip (which by now had been put away and thrown out). I explained this and took screenshots of my order form with the missing items circled and asked for them to send it... no response. I sent 5 separate requests asking for a refund or for them to send me my products and received 1 additional reply stating that they needed the pictures they requested to assist. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. There is no literature anywhere stating their policy if you do not receive your items and by the time they respond (if they respond) it is days and days later. I asked to speak with a manager and have not received a reply. I don't know how this company stays in business- this is shocking!
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Loss:
$32
Pros:
  • Nice colors
  • Fairly decent cosmetics
  • Affordable
Cons:
  • No phone contact number
  • No support or updates
  • Contact issues no phone number paying attention

Preferred solution: Deliver product or service ordered

User's recommendation: Don't buy from them

Amir M Vlv

Missing

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ColourPop Cosmetics - Missing
ColourPop Cosmetics - Missing - Image 2
I have 3 missing eye palette y me gustarรญa que me los envรญen o me regresen mi dinero por favor espero saber pronto de ustedes
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Loss:
$15

Preferred solution: Full refund

Jane R Cnb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Package never arrived.

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ordered some eyeliner from colourpop and paid a ridiculous shipping fee. It said it would get to me in 3-5 business days. Eight days later I had no reply and the tracking number was no help. Then it said that it arrived. It didnt, and when I contacted colourpop it was the worst customer service. They sent me the exact thing on their website saying oops it could be an accident just wait. I waited 4 more days and still nothing + absolutely no help from the company once again. Offered me no refund, and they wouldnt resend the package.
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Loss:
$70
Cons:
  • Slow shipping took too long pending
  • Contact issues no phone number paying attention
  • Unable to resolve problems

Preferred solution: Deliver product or service ordered

User's recommendation: Donโ€™t waste your time. Youโ€™ll just be disappointed and frustrated

CHARLENE D Nuf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fishy Horrible Practices

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ColourPop Cosmetics - Fishy Horrible Practices
I placed an order for my daughter for her birthday. No problems. I go to place an order for me and I got flagged for fraud???? Ive had the same payment method for 20 years and NEVER had a problem. This crazy company keeps canceling my order. They refuse to sell to me for absolutely NO GOOD REASOn. They just tell me Im flagged for fraud. Where do they get this from?????? This sounds fishy to me. Customer Service is non existent. The same person answers all the emails and refuses to help or fix the problem! HORRIBLE HORRIBLE COMPANY
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Pros:
  • Nice collabs
Cons:
  • Fasely accuse me of fraud
  • Terrible customer service no phone number

Preferred solution: Let the company propose a solution

Anonymous
map-marker Jasper, Georgia

Worst customer service ever

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if something happens to your package, they accept no accountability. im very understanding of the fact that things out of company's control sometimes happens, but its so wrong to do your customers like they do & fail to resolve issues. if they werent almost only online, it would be less of an issue, but most of their inventory can only be purchased through their website.
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Loss:
$60
Pros:
  • Price
  • Ok product when actually recieved
Cons:
  • Really slow at everything
  • No refunds exchanges no telephone
  • Nasty attitude of email response and it took forever to get one

User's recommendation: take your business somewhere else

Anonymous
map-marker Poteau, Oklahoma

Shipping problem

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I have to Orders coming from You And I have yet to receive those orders and they were supposed to be here one on the 28th and one on the 1st Every Time They're sent to Grand Prairie Texas And that is the Bermuda Triangle of shipping I just want my shipments
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User's recommendation: I would recommend this product

Emerio D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order not received and no action from the customer service to help with the carrier

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ColourPop Cosmetics - Order not received and no action from the customer service to help with the...
Since 07/11 I've placed a 110 USD order at colourpop and almost 1 month after, I've not received my order. DHL tracking shows no move until 19/11. I've written to the customer service several times, but they don't have any further information that what the tracking shows. As per their revert, the only thing I can do is WAIT!!! I've called DHL as they recommended and DHL ask that Colourpop is the one who calls because they are the one who asked for the shipment. I've sent an email asking them to do so - NO ANSWER. There is no phone number to reach them and the information I'm getting back are not solving my issue. I'm hoping that they are going to give my money back or maybe sent another order with a more reliable carrier for free... No guaranty there also. I would say that if you place an order on this site, you would need to pray that everything goes well!
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Loss:
$132
Cons:
  • Ridiculous emails
  • No support or updates
  • Terrible customer service

Preferred solution: Let the company propose a solution

User's recommendation: TO AVOID UNLESS YOU ARE NOT AFRAID OF PROBABLY LOOSE MONEY

Suzanne F Ioi

Never got my order

I never got my order & I contacted DHL and they never got it either. I never got my order and the shipping info went away because the package never reached DHL.
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Loss:
$98
Pros:
  • Ok product when actually recieved
Cons:
  • Slow shipping took too long pending

Preferred solution: Full refund

User's recommendation: Don't order from this place

Patricia W Xcr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Product arrived damaged and one part missing

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I would never recommend that company to anyone. They have a robot system for customer service. You never get an answer and now I am stuck with damaged and missing product. No resolution!!!!! I will never shop there again.
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Loss:
$32
Pros:
  • Nice colors
Cons:
  • Does not respond

Preferred solution: Full refund

User's recommendation: Never shop - very pissed off consumer